Frequently Asked Questions
Discover everything you need to know about our luxury timepieces and heritage.
Where are William Wood watches manufactured?
Our luxury timepieces are designed in the UK and assembled using high-quality Swiss or Japanese movements, ensuring precision and durability in every watch.
What makes your watch straps unique?
Our signature straps are handcrafted from upcycled British fire hoses that have seen over 10 years of service, making each piece a unique part of firefighting history.
Do you offer international shipping?
Yes, we ship our watches globally. We provide secure, tracked shipping to ensure your timepiece reaches you safely, regardless of your location.
What is your return policy?
We offer a 30-day return policy for all unworn watches in their original packaging. If you are not completely satisfied, you can return your item for a full refund.
Does my watch come with a warranty?
Every William Wood watch comes with a 3-year international warranty, covering any manufacturing defects from the date of purchase.
How should I care for my fire hose strap?
The upcycled fire hose material is extremely durable and water-resistant. You can clean it with mild soap and warm water using a soft cloth to maintain its appearance.